Provider Connect

Provider Connect Australia (PCA) is a free service operated by the Australian Digital Health Agency. PCA is a secure, reliable, and efficient way to help healthcare providers stay connected and update their business partners. The service streamlines the process of healthcare provider organisations keeping their business partners up-to-date with details of their healthcare services and practitioners.

This means only a single master copy of the healthcare provider organisation’s details needs to be maintained, with chosen business partners automatically updated whenever any details change. This saves time, reduces human error and removes the hassle of filling out multiple forms.

Benefits:

• A single place to update your business information that reduces duplication
• Streamlined registration and updates
• Improved timeliness, completeness and accuracy of data
• A secure, reliable and efficient way to help healthcare providers stay connected

How does it work?

The below image depicts the information flow between healthcare provider organisation, business partners, consumers and Provider Connect Australia.

A single master copy of the healthcare provider organisation’s details is maintained in Provider Connect Australia. These details can include services provided by the organisation and details of their healthcare providers. When a healthcare provider organisation updates these details, chosen business partners will be automatically updated.

Who are the business partners?

Business partners are organisations that support healthcare service delivery. Participating business partners include:

• Healthcare directories and booking services (e.g. Healthdirect Australia)
• Primary Health Networks (e.g. Nepean Blue Mountains PHN)
• Secure messaging services (e.g. Telstra Health)
• Public Health services (e.g. eHealth NSW)

The Agency is now focusing on digitally connecting the entire health sector and increasing the number of business partners with whom this information can be shared with. Just recently, the Australian Podiatry Association became a business partner. They are the first allied health group to come on board with Provider Connect Australia.

In the coming months, more healthcare organisations will join as The Agency extends the connection to government programs, pathology and radiology services, hospital networks, health service directories, secure messaging providers, insurers, and more.

Registration process and set-up process

To ensure your PCA registration is seamless as possible, first read the pre-registration checklist and watch this short video that explains it.

Please reach out to your Primary Care Engagement Officer for registration support. 

Resources

Read the Product Summary or visit the Australian Digital Health Agency's website for more information.